Terms of Service
Plain English summary: SynkMind is a medical education platform. You own your account. We don't sell your data. Use the platform responsibly. Don't cheat or share access. We can suspend accounts that violate these terms.
1. Acceptance of Terms
By creating an account or using SynkMind ("the Platform", "we", "us", or "our"), you agree to be bound by these Terms of Service. If you do not agree, do not use the platform. These terms constitute a legally binding agreement between you and SynkMind.
2. Who We Are
SynkMind is a medical education platform offering study tools, practice question banks (including USMLE Step 1 preparation), lecture notes, and AI-powered learning features. We serve medical students across multiple institutions.
3. Eligibility
You must be at least 18 years old to create an account. By using the platform, you represent that you are at least 18 years of age or have the consent of a parent or legal guardian.
4. Your Account
- You are responsible for maintaining the confidentiality of your login credentials.
- You must provide accurate information when creating your account.
- You are responsible for all activity that occurs under your account.
- You must notify us immediately if you suspect unauthorized access to your account.
- One account per person. Creating multiple accounts to circumvent restrictions is prohibited.
5. School Enrollment Codes
Access to school-specific curriculum is granted through enrollment codes distributed by your institution. You may not share, sell, or redistribute enrollment codes. Codes are for your personal use only. SynkMind is not responsible for codes distributed without authorization by your school.
6. Subscriptions and Payments
- USMLE Q-Bank access requires a paid subscription after a 3-day free trial.
- Payments are processed securely through Stripe. We do not store your card details.
- Subscriptions auto-renew unless cancelled before the renewal date.
- Refunds are handled on a case-by-case basis. Contact us within 7 days of a charge to request a refund.
- We reserve the right to change pricing with 30 days' notice to existing subscribers.
7. Donations
One-time donations are voluntary and non-refundable. They do not entitle the donor to any additional services or features. All donations are processed securely through Stripe.
8. Acceptable Use
You agree not to:
- Share, distribute, or resell access to the platform or its content.
- Scrape, copy, or reproduce content from the platform without permission.
- Use the platform to cheat on actual examinations or assessments.
- Attempt to circumvent any access restrictions or security measures.
- Use automated tools, bots, or scripts to interact with the platform.
- Post harmful, offensive, or misleading content in any community features.
- Violate any applicable laws or regulations.
9. Content and Intellectual Property
All content on SynkMind — including question banks, lecture notes, AI responses, and study materials — is the intellectual property of SynkMind or its licensors. You are granted a limited, non-exclusive, non-transferable license to access and use content for your personal educational purposes.
Content from Becker Medical Review products is used under license. NBME forms are independently verified and adapted for educational use.
10. AI Features
SynkMind uses AI (including large language models) to provide explanations, simplifications, and study assistance. AI-generated content is for educational purposes only and should not be considered medical advice. Always verify clinical information with authoritative sources.
11. Privacy
Your use of the platform is also governed by our Privacy Policy, which is incorporated into these Terms by reference.
12. Suspension and Termination
We reserve the right to suspend or terminate your account at any time, with or without notice, for violations of these Terms. Upon termination, your right to use the platform ceases immediately. You may request deletion of your account and associated data at any time from your profile settings.
13. Disclaimers
The platform is provided "as is" and "as available" without warranties of any kind. SynkMind does not guarantee that the platform will be error-free, uninterrupted, or that it will meet your specific requirements. Practice questions and study materials are for educational purposes and do not constitute a guarantee of exam success.
14. Limitation of Liability
To the maximum extent permitted by applicable law, SynkMind shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising from your use of the platform.
15. Governing Law
These Terms are governed by and construed in accordance with applicable laws. Any disputes shall be resolved through binding arbitration or, where arbitration is not available, in the courts of the applicable jurisdiction.
16. Changes to These Terms
We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on the platform with a new "Last updated" date. Continued use of the platform after changes constitutes acceptance of the revised Terms.
17. Contact
If you have questions about these Terms, contact us at support@synkmind.com.