Answers on trials, billing, access codes, and using the SynkMind apps — for students and for programs.
Yes — every product includes a 3-day free trial with no credit card required. You get one trial per product on your account. When it ends, subscribe to keep studying; nothing is charged unless you choose a plan.
Open the product page, create a free account with your email, and verify it (check your inbox). Once verified you're taken straight into the course with your trial active.
Every plan includes the full course — all lectures, the complete question bank, full-length practice exams, the Axon AI tutor on every question, spaced-repetition flashcards, and analytics. There are no locked tiers; longer plans just cost less per month.
Open Settings → Billing & Subscription inside the product. You can switch plans or cancel there — cancelling keeps your access until the end of the period you've paid for. Payments and cancellations are handled securely through Stripe.
All major credit and debit cards, processed by Stripe. We never see or store your card details.
Your billing page lists every invoice. Stripe also emails a receipt after each payment. Need a formal invoice for reimbursement? Email support@synkmind.com.
Create your free account, then enter the code on your dashboard (or click the activation link your program emailed you) to unlock your access. If your code is locked to a school email domain, sign up with that email.
Just subscribe to any plan from the product's billing screen. Your progress, notes, and analytics all carry over.
Make sure you're signed in with an active trial or subscription. If it's your first visit of the day, the server may be waking up — give it a few seconds and refresh. If they're still locked, email us and we'll check your access.
Yes — SynkMind works in any modern mobile browser and you can add it to your home screen. A full offline mode is on the roadmap; today an internet connection is needed to load and sync your progress.
Flashcards are spaced-repetition cards built from the highest-yield topics — rate each one and the app schedules your next review. High-Yield surfaces the most-tested concepts by tier, and Analytics shows your accuracy and mastery by domain so you know exactly what to drill next.
Your account is the source of truth, so signing in on any device brings your progress with you. If something looks out of date, refresh — sync happens in the background. Still off? Email us with your account email.
Check your spam/promotions folder first. Verification links are valid for 24 hours. Note: some email providers automatically open links to scan them — if that happens, your email may already be verified, so just try signing in. Still stuck? Email support@synkmind.com and we'll verify you manually.
Your account is very likely already active (an email scanner may have opened the link for you). Just go to the product and sign in. If sign-in doesn't work, email us and we'll sort it out fast.
Use "Forgot password?" on the sign-in screen and we'll email you a reset link.
Email institutions@synkmind.com with your program and rough seat count. We set up per-seat licensing and get your students activated — no per-student busywork on your end.
Two options: we email each student a one-click activation link, or you share a single join link locked to your school's email domain and students self-enroll until seats run out.
Yes — just email institutions@synkmind.com and we'll adjust your seats.
We're a small team and we read every message. Email is the fastest way to reach us — include your account email and which product you're using and we'll get you sorted.